Privacy Policy

Introduction

Welcome to OTS Coaching. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our telehealth coaching and psychology services.

Information We Collect

We may collect the following types of information:

1. Personal Information: This includes your name, email address, phone number, and other contact details you provide when you schedule a consultation or fill out a form on our website.

2. Health Information: Information related to your mental and emotional well-being, provided by you or your GP in the context of receiving coaching and psychology services.

3. Usage Data: Information on how you use our website, including your IP address, browser type, pages visited, and the time spent on those pages.

How We Use Your Information

We use the information we collect to:

1. Provide Services: To deliver personalized telehealth coaching and psychology services tailored to your needs.

2. Communicate: To respond to your inquiries, schedule sessions, and provide updates on our services.

3. Improve Services: To analyze usage data to improve our website and services.

4. Billing and Payments: To process payments for services rendered, including bulk billing and private fees.

Sharing Your Information

We do not share your personal information with third parties except as necessary to provide our services or as required by law. This includes:

1. Healthcare Providers: Sharing information with your GP for MHCP referrals and coordination of care.

2. Service Providers: Third-party service providers who assist us with billing, communications, and website operations, under strict confidentiality agreements.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

1. Access: Request a copy of the personal information we hold about you.

2. Correction: Request corrections to any inaccurate or incomplete personal information.

3. Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

4. Objection: Object to the processing of your personal information under certain circumstances.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: otscoaching@gmx.com

• Phone: 0480291815

• EFax: 61 7 33196190

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.